Returns & Refund Policy
Returns & Refunds
At Aorynt, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a straightforward return policy.
Return Window You have 30 days from the date of delivery to initiate a return.
Eligibility
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (order number) is required.
- Personalized or custom-made items are non-returnable (if applicable).
How to Start a Return
- Contact us at aorynt.operations@gmail.com with your order number and reason for return.
- We will provide return instructions and a return shipping address.
- Ship the item back at your own expense (unless the item is defective or damaged).
Refund Process
- Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
- Refunds will be issued to the original payment method.
- Original shipping costs are non-refundable.
Damaged or Defective Items If your rug arrives damaged or defective, please contact us within 7 days of delivery with photos. We will cover the return shipping and offer a full refund or replacement.
Exchanges We currently do not offer direct exchanges. Please return the unwanted item and place a new order.
Important Due to hygiene reasons, opened or used rugs may not be eligible for return unless they are defective.